Shipping policy
At Vivid Tidy Hub, we want the journey from checkout to delivery to feel simple and predictable. Whether you are ordering protective covers for your bags, a practical scarf organizer, or drawer dividers to bring more structure to your storage space, we aim to make shipping information easy to understand.
This Shipping Policy explains how shipping charges are calculated, how orders are prepared, and what customers can expect when packages are dispatched and delivered.
This policy applies to purchases made through https://www.vividtidyhub.beauty/ and is administered by YGB CARGO INC.
1. Shipping Charges
We offer the following shipping structure for eligible orders:
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Free Shipping: Orders with a merchandise subtotal of $10.00 or more.
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Orders Below $10.00: A shipping charge of $5.99 applies.
The merchandise subtotal is generally calculated before applicable taxes and other additional charges, unless otherwise stated at checkout.
Any applicable shipping charge will be displayed before you complete payment. Please review the order summary carefully to confirm the final amount.
2. Order Processing Time
After an order is submitted, our team begins reviewing the order information and preparing the products for fulfillment.
Our proposed standard processing target is 1–3 business days after payment is successfully confirmed.
Business days generally exclude weekends and recognized public holidays. Processing may take longer during high-volume periods, inventory checks, severe weather, or other operational disruptions.
Please note that order processing and carrier transit are separate stages. Processing covers preparation and dispatch; transit begins when the package is handed to the carrier.
3. Shipping Destinations
Available shipping destinations depend on the delivery options displayed during checkout.
Customers should provide a complete and accurate shipping address, including street number, apartment or unit information, city, state, and ZIP code.
If a destination cannot be served by an available carrier or fulfillment arrangement, we may contact you to discuss an alternative. If fulfillment is not possible, we may cancel the order and arrange an appropriate refund.
4. Shipping Confirmation and Tracking
When tracking information is available, we may send a shipping confirmation email containing the tracking number or a link to the carrier's tracking page.
Tracking information may not show movement immediately after a shipping label is created. Carriers sometimes require additional time to scan a package into their systems.
If tracking information remains inactive for an unusually long period, contact [email protected] with your order number so we can review the available information.
5. Delivery Estimates
Delivery estimates depend on the destination, carrier service, fulfillment arrangements, transportation conditions, and other factors.
Unless expressly confirmed as guaranteed, estimated delivery dates are provided for guidance and are not guarantees.
Some orders may be shipped in multiple packages when products are prepared or dispatched through separate fulfillment arrangements. If this occurs, separate tracking information may be provided where available.
6. Accurate Shipping Information
Please carefully review your shipping details before submitting an order.
If you discover an address error, contact us immediately with your order number and corrected information.
We will make reasonable efforts to update the address before fulfillment or carrier handoff. Once a package enters the carrier network, we may not be able to change its destination.
Carrier rerouting and address correction may also be subject to restrictions or additional charges.
7. Shipping Delays
Delivery may be affected by circumstances outside our direct control, including:
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Severe weather and natural disasters.
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Carrier network interruptions.
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Seasonal shipping volume.
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Transportation and sorting-center delays.
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Customs or regulatory procedures, where applicable.
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Inventory or fulfillment difficulties.
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Incomplete or inaccurate delivery information.
If we learn that an order cannot be shipped within the time originally promised, we will provide the applicable delay, cancellation, and refund options required by law.
For covered online orders, the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule generally requires sellers to have a reasonable basis for shipment promises. If an order cannot be shipped on time, the seller must provide the legally required opportunity to consent to a delay or cancel for a prompt refund.
8. Lost or Missing Packages
If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking:
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Your mailbox and usual delivery area.
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Your front entrance, porch, garage, or designated package location.
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Nearby entrances or shared delivery areas.
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With household members, neighbors, or building management.
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Any delivery photograph or carrier notification, if available.
If the package remains missing, contact us with your order number and tracking details. We will review the available information and may coordinate with the carrier where appropriate.
Each report will be assessed based on the order record, tracking information, delivery details, and applicable legal requirements.
9. Damaged Packages or Products
If your package arrives visibly damaged or a product appears damaged, please contact us as soon as reasonably possible.
To help us investigate, provide:
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Your order number.
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A description of the damage.
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Photographs of the shipping package and label.
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Photographs showing the affected product and any damaged components.
Please retain the packaging until the matter has been reviewed, if reasonably possible.
We will assess the information and explain the appropriate resolution, which may include a replacement, refund, or another suitable remedy.
10. Multiple Packages and Product Packaging
Some orders may arrive in separate packages. This may occur when products are stored, packed, or dispatched separately.
For example, bag dust covers and drawer divider storage boxes may be prepared through different fulfillment arrangements. If an order is split, the packages may arrive at different times.
Packaging may vary according to product size, material, and shipping method. We aim to use packaging appropriate for ordinary transportation and handling.
11. International Shipping and Import Charges
If international delivery is offered at checkout, additional conditions may apply.
Depending on the destination, an order may be subject to customs duties, import taxes, brokerage fees, or other government charges. Unless expressly stated otherwise during checkout, these charges are not included in the product price or standard shipping charge.
Customers should review the import requirements of their destination before placing an international order, subject to applicable law and checkout disclosures.
12. Order Cancellation Before Dispatch
If you need to cancel an order, contact us as soon as possible at [email protected].
We will attempt to stop the order if it has not entered fulfillment or been handed to the carrier. Once it has shipped, cancellation may no longer be available, and our Return and Refund Policy may apply.
If we cannot fulfill an order, we will provide an appropriate cancellation and refund arrangement in accordance with applicable law.
13. Shipping Support
For shipping questions, tracking concerns, address corrections, or delivery problems, contact:
YGB CARGO INC
Attn: Susan Christensen
2102 W SITKA ST
TAMPA, FL 33604
United States
Email: [email protected]
Website: https://www.vividtidyhub.beauty/
Please include your order number in your message so we can identify the relevant shipment.
14. Policy Updates
We may update this Shipping Policy when our shipping methods, carriers, fulfillment procedures, or legal requirements change.
The latest version will be published on our website with its effective date. Any update will be applied subject to applicable law and any shipping commitment already made for an existing order.